Terms of Service

1. Definitions

• User / You / Your: any individual who accesses or uses the Service, whether as a client, guest, member, or otherwise.
• Client: a User who obtains counseling, therapy, or mental health services via Zeewant.
• Counselor / Psychiatric / Coach: a qualified mental health professional who provides services through Zeewant.
• Content: any text, images, audio, video, data, feedback, forums, publications or other materials provided on or through the Service.
• Confidential Information: personal or health information, counseling session content, medical histories, notes, assessments, or other private data.
• Fees: payments, subscription charges, or costs for counseling or other services provided via Zeewant.
• Account: the user account you create to access or use parts of the Service.

2. Eligibility, Registration & Account Security

1. Eligibility: You must be at least 18 years old (or legal age in your jurisdiction) and legally capable to enter binding agreements.
2. Registration: To access certain features, you may book an Appointment with your email, mobile no., and other required data.
3. Accuracy: You agree to provide accurate, current, and complete information when registering or updating your profile.
4. Security: You are responsible for safeguarding your password and login credentials. You must notify us immediately of any unauthorized account use or security breach.
5. One account per user: Unless permitted otherwise, each person should maintain only one account.

3. Services, Scheduling & Use

1. Types of Services: Zeewant may offer individual counseling, group therapy, workshops, assessments, self-help content, webinars, or other mental health services.
2. Booking & Scheduling: Clients schedule sessions via the Service. All appointments are subject to availability.
3. Cancellations & Rescheduling: You must cancel or reschedule within half an hour before the scheduled session. Late cancellations may incur a fee (see “Fees & Payment”).
4. No Guarantee of Outcomes: While counselors and the platform aim to provide high-quality support, we do not guarantee specific outcomes, results, or cures. Progress depends on many factors including your engagement.
5. Professional Standard: Counselors will provide services consistent with accepted professional standards, ethics, and applicable licensing or regulatory requirements.

4. Fees, Payment, Refunds

1. Fee Structure: Services may be offered on a per-session, subscription, package, or one-time fee basis.
2. Payment Methods: We accept Esewa, Khalti, Connect IPS, Mobile Banking Transfers, etc.
3. Billing: Unless otherwise stated, payments are due at booking or service start.
4. Refunds: Refunds (if any) are at our discretion and governed by our Refund Policy.
5. Late/Failed Payments: If payment fails, we may suspend or cancel your access until resolved. You remain liable for owed amounts.

5. User Conduct & Prohibited Use

• Do not use the Service unlawfully.
• No impersonation, harassment, threats, or discrimination.
• No obscene, hateful, violent, or unlawful content.
• No bots, scrapers, reverse-engineering.
• No sharing credentials or unauthorized access attempts.

6. Confidentiality, Privacy & Data Protection

1. Client–Counselor Confidentiality: Counselors must maintain confidentiality except in cases of mandated reporting (harm to self or others, abuse, etc.).
2. Privacy & Use of Data: We collect and process data as described in our Privacy Policy.
3. Data Security: We implement safeguards to protect Confidential Information.
4. Disclosures: We may disclose Confidential Information when required by law.
5. Anonymized Data: We may anonymize or aggregate data for research, analytics, or service improvements.

7. Intellectual Property & License

1. Our Content: All content, trademarks, logos, software, and intellectual property belong to us or our licensors.
2. Limited License: You are granted a limited, personal, non-commercial license.
3. Restrictions: You may not copy, modify, distribute, sublicense, or commercially exploit our Service without permission.
4. User Content: By submitting feedback, reviews, or content, you grant Zeewant a license to use it.
5. Trademarks: You may not use our marks without prior consent.

8. Disclaimers & Limitations of Liability

1. Medical Disclaimer: The Service is not a substitute for medical or psychiatric diagnosis or treatment.
2. No Warranty: The Service is provided “as is” without warranties.
3. Limitation of Liability: Zeewant shall not be liable for indirect, incidental, or special damages.
4. Cap on Liability: Liability is capped to total fees paid in the prior 12 months.
5. Third-Party Services: We are not responsible for third-party tools or integrations.

9. Termination, Suspension & Account Closure

1. Termination by You: You may stop using the Service anytime.
2. Termination by Us: We may suspend or terminate your access for violations or at our discretion.
3. Effect of Termination: You must cease all use, and we may delete your account/data unless required to retain by law.

10. Dispute Resolution, Governing Law & Jurisdiction

1. Governing Law: These Terms are governed by the laws of Nepal.
2. Informal Resolution: You agree to attempt informal resolution before litigation.
3. Court Jurisdiction: Disputes shall be handled in courts located in Kathmandu, Nepal.