Privacy Policy

Zeewant Healthcare Pvt. Ltd. is committed to protecting your privacy while providing safe, confidential, and trusted mental health support through the Zeewant website and Souljar app.

Last updated: July 5, 2026

Introduction

This Privacy Policy explains how Zeewant Healthcare Pvt. Ltd. (“Zeewant”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you visit www.zeewant.com or use the Souljar mobile application and related counselling services (together, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following categories of information to operate and improve the Service:

Personal Information

Name, date of birth, gender, email address, phone number, and login credentials provided when you register or book a session.

Chat Messages

Messages exchanged with counsellors or support staff within the app, stored securely to maintain continuity of care.

Audio & Video Calling

Call metadata such as timestamps and duration for sessions conducted through our calling infrastructure. Call content is not recorded unless you are explicitly informed and consent.

Profile Information

Profile photo, bio, preferences, and other details you choose to add to your account.

Device Information

Device model, operating system, unique device identifiers, IP address, and mobile network information.

Analytics & Crash Reports

Usage patterns and crash diagnostics collected automatically to help us fix bugs and improve app stability and performance.

Notifications

A device push token used to deliver appointment reminders, messages, and service alerts.

Camera & Microphone Permissions

Requested only when you start an audio/video call or upload media. We do not access your camera or microphone in the background.

How We Use Information

Deliver counselling, coaching, and emotional wellness services.
Match you with suitable counsellors and manage bookings.
Enable secure chat, audio, and video communication.
Send appointment reminders, alerts, and service notifications.
Diagnose crashes, monitor performance, and improve the Service.
Personalize your experience and track your progress.
Meet legal, regulatory, and security obligations.

Third-Party Services

We rely on trusted third-party providers to operate core parts of the Service. Each provider only receives the data necessary to perform its function.

Firebase Authentication

Manages secure sign-up and sign-in to your account.

Firebase Cloud Messaging

Delivers push notifications for messages, reminders, and updates.

Firebase Analytics

Helps us understand feature usage so we can improve the app experience.

Firebase Crashlytics

Collects crash reports to help us identify and fix technical issues quickly.

ZEGOCLOUD

Powers real-time audio and video calling between clients and counsellors.

Data Security

Data is encrypted in transit and at rest on secure servers.
Access is restricted to authorized personnel only.
We conduct regular security reviews and updates.

Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. Certain records, such as payment or counselling records, may be retained for longer periods where required by law, professional ethics, or legitimate business purposes such as fraud prevention and dispute resolution.

User Rights

Access and update your personal data.
Request deletion of your account and associated data.
Withdraw consent for data processing at any time.
Request a copy of the data we hold about you.

To exercise any of these rights, contact us at connect.zeewant@gmail.com.

Account Deletion

You can permanently delete your Zeewant account and associated personal data at any time. Visit our Delete Account page for step-by-step instructions and details on what data is removed or retained.

Children's Privacy

The Service is intended for users aged 18 and above.
Users under 18 require parental or guardian consent.
We do not knowingly collect data from children without consent.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated revision date.

If you have questions about this Privacy Policy or how your data is handled, reach out to us at connect.zeewant@gmail.com or visit www.zeewant.com.