Privacy Policy

Zeewant Healthcare Pvt. Ltd. is committed to protecting your privacy and safeguarding your personal information while providing safe, confidential, and trusted mental health support.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our mobile application, or access Souljar counselling services.

1. Information We Collect

  • Personal Information: Name, date of birth, gender, email, phone number, login credentials.
  • Health & Counselling Data: Information shared during sessions, assessments, journaling, and progress tracking.
  • Technical Information: IP address, device data, browser type, and cookies.
  • Payment Information: Securely processed via trusted third-party payment providers.

2. How We Use Your Information

  1. Deliver counselling and emotional wellness services.
  2. Match you with suitable counsellors or coaches.
  3. Personalize your experience and track progress.
  4. Process payments and manage bookings.
  5. Improve platform quality and security.
  6. Meet legal and regulatory requirements.

3. Confidentiality of Counselling Sessions

  • All counselling communication is confidential.
  • Counsellors follow strict professional ethics.
  • Information is never shared without consent, except when required by law or to prevent serious harm.

4. Data Sharing and Disclosure

  • With consent: Sharing with healthcare professionals.
  • Service providers: Secure vendors for hosting and payments.
  • Legal reasons: When required by law or emergencies.

5. Data Storage and Security

  • Encrypted data storage and secure servers.
  • Restricted access to authorized personnel.
  • Regular security updates and audits.

6. Your Rights

  • Access and update personal data.
  • Request account or data deletion.
  • Withdraw consent for processing.
  • Request a copy of stored data.

Contact us at connect.zeewant@gmail.com

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze traffic. You can control cookies through your browser settings.

8. Children’s Privacy

  • Services are intended for users aged 18 and above.
  • Users under 18 require parental or guardian consent.
  • No data is knowingly collected from children without consent.

9. Third-Party Links

We may link to third-party websites. Their privacy practices are not governed by this policy.

10. Changes to This Policy

We may update this policy periodically. Any changes will be reflected on this page with an updated revision date.